ESG Client Success Specialist - Governance Data & Analytics

Other Support Jobs ⫽ Other

London

Competitive salary

Permanent, Full time

Job description

Let's be #BrilliantTogether
OVERVIEW
ISS ESG is looking for an individual enthusiastic about the impact of environmental, social, governance (ESG) considerations on the investor community; someone thriving to become a true subject matter expert on our Governance Data solutions.
RESPONSIBILITIES
You will be part of the growing ESG Client Success team, with a focus predominantly on Governance Data products for a portfolio of largely European clients.

You will help clients understand the range of products and use cases available to them; help them solve specific business problems within the Governance Data product suite; and ensure they are kept abreast of developments in corporate governance.

You will be the main contact person for existing clients, while also providing subject matter expertise to the regional Sales team to help advance new business opportunities.

You will also play a pivotal role internally by bringing feedback and ideas to help expand the Data & Analytics business; in close collaboration with the Data Solutions Product team.

Subject matter expertise

· Proactively develop and strengthen relationships with Governance Data & Analytics clients to help them understand the range of data and products available (including on board composition, executive pay, shareholder rights)

· Ensure clients stay engaged and help them use ISS ESG products creatively

· Maintain in-depth knowledge of offerings; provide appropriate solutions to clients

· Assist clients with developing solutions to complex problems

· Advocate for client needs within our organization

· Collaborate with sales team and colleagues in Client Success to help potential clients understand ISS Data & Analytics and ways the data can help with investment processes

Project management

· Lead the management of projects relevant to specific clients (new implementation, upgrades, ad hoc projects, etc.)

· Contribute to and collaborate on internal initiatives to improve the scalability of the business

Sales Collaboration

· Provide ESG subject matter expertise to the Sales team to help increase client book (institutional & academic clients)

· Contribute to new sales goals by identifying potential leads within the client base

· Participate in ESG related roadshows, meetings, and calls as needed

· Contribute to meeting follow-ups (in coordination with Sales)

· Provide insight to Sales on services that are trending with clients

· Provide sales with relevant product updates and related commercial opportunities

· Share updates on product enhancements and new capabilities with clients

· Discuss new project ideas and potential upselling opportunities
QUALIFICATIONS
Mandatory

· Bachelor's degree

· 5+ years' experience working with investment / financial services professionals, particularly portfolio managers and analysts, is appreciated

· Track record of success in client facing roles such as client service and/or sales

· Ability to understand key client needs, with a commercial orientation

· Experience working successfully with internal IT, research, product, and operational teams to meet client objectives

· Ability to work independently and as part of cross-functional teams

· Experience in analyzing data and understanding its underlying research methodology

· Ability to quickly learn and adapt to new content, and learn new ESG products

· Strong project management/organizational/multi-tasking skills

· Outstanding written, communication and presentation skills

· Proficiency in Excel

Preferred

· An aptitude for cross-discipline problem-solving

· Interest in solving data issues creatively

· Interest in developing technical ability to independently work with data & analytics

· Ability to develop an internal network of cross-discipline experts and resources

· Interest in financial markets and following daily events/news

#LI-JO1 #ASSOCIATE

What you can expect from us

Our people are the moving force behind ISS STOXX. We are dedicated to hiring the best, most talented people in our industry and empowering them with the resources and support to enhance their career, health, financial and personal well-being.

We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We are invested in our people and are working every day to ensure a diverse, equitable, and inclusive workplace.

Let's unite, collaborate, and inspire one another.

Let's be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.

ISS ESG solutions enable investors to develop and integrate sustainable investing policies and practices, engage on responsible investment issues, and monitor portfolio company practices through screening solutions. ISS ESG also provides climate data, analytics, and advisory services to help financial market participants understand, measure, and act on climate-related risks across all asset classes. In addition, ESG solutions cover corporate and country ESG research and ratings enabling its clients to identify material social and environmental risks and opportunities.

Visit our website: https://www.issgovernance.com

View additional open roles: https://www.issgovernance.com/join-the-iss-team/

Institutional Shareholder Services ("ISS") is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as "protected status"). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.

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